From the day your Redsbaby pram is dispatched, you will enjoy the confidence of a 24 Month Warranty. While all our products have been designed to withstand the ins and outs of daily life with your growing family, we care about our customers, and so provide you with a 24 Month Warranty. When your 24 Month Warranty expires, we’re also there to support you in every way we can with our Australia-wide repair network and spare parts.
The 24 Month Warranty starts from the date your product(s) are dispatched from our warehouse in Sydney, Australia. Please note that for a claim to be valid, it must be made within the claims period and must be made by the original purchaser (warranties are non-transferable).
Your 24 Month Warranty includes all manufacturing defects with regards to:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, or refund, for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired, or replaced, if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To the extent permitted by law, the following are not covered by Warranty:
For more information on our 24 Month Warranty, please read our Terms and Conditions. Please ensure you follow the assembly instructions, which can be found in the instruction manuals. You can also view our assembly videos for the JIVE and METRO, and all our legacy products here.
How to make a warranty claim
To make a warranty claim, please send an email to firstname.lastname@example.org with the following information. The more detailed you are with your description of the defect, the more quickly we will be able to repair or replace your product.
We will respond to your warranty claim within seven (7) business days and depending on the nature of the warranty claim, arrange collection of the product from your nominated address. Collection will take place on a business day (i.e. not a public holiday or weekend within your state or territory) between 8am and 5.30pm. Please take care to repack the product in secure and stable packaging to avoid any damage occurring in the returns transit. We do not take responsibility for any damage that occurs in transit to and from our pram repairer.
Once our repairer has received the product they will inspect and confirm the reported defect. We will then contact you with further information surrounding the repair such as the estimated turnaround time.
For smaller warranty claims we may be able to send you a replacement part free of charge (e.g. bumper bar, wheel, brake cable) which will allow you to get back out and about quicker. In these instances, Redsbaby will cover the cost of shipping spare parts domestically within Australia. Please note that if you require warranty parts to be shipped internationally within the warranty claim period, Redsbaby will provide you with replacement parts free of charge, however the customer will be required to cover the cost on international shipping. In this instance, we will connect you to arrange payment.
The 24 Month Warranty applies only to our 2018 Collection ( JIVE² Platinum, JIVE², and METRO²) ordered from 1st November 2017. Your 24 Month Warranty commences from the date your order is dispatched from the Redsbaby warehouse in Sydney, Australia.
All 2017 models come with a 12 Month Warranty; for further information on this please see our Terms and Conditions.