30 Day Trial

30 day trial

We know from first-hand experience that researching and choosing a pram is an exciting part of your journey into parenthood. We want you to be confident in making the right decision for your new family, and enjoy the beautiful moments leading up to your new arrival. That's why we allow you to test drive your Redsbaby pram, become familiar with it and ensure it's right for you and your new little family.

As part of our 30 Day Trial period, we encourage you to take your pram out, for a few local adventures, and practice getting it in and out your car. If, within 30 days, you're not entirely satisfied with the pram, you can return your order back to us, using the original packaging, and we'll refund the purchase price. If you bought your pram and received a Gift with Purchase, we request that both the pram and Gift with Purchase are returned back to us.

If you decide to return your pram within the 30 Day Trial period, please follow the process outlined below.

Change your mind on the colour?

If you're unsure about which colour you love most and feel you'd prefer a different one, we'll happily swap your pram for another colour (subject to availability) within your 30 Day Trial period. If you do decide you want to change the colour of your pram, please ensure your pram is unopened and in its original condition, then follow the colour change-of-mind returns process detailed below.

 
 

30 Day Trial Return Process

To return your pram within the 30 Day Trial period, please send us an email at info@redsbaby.com.au including:

  1. The reason for the return (we use this feedback to continually improve)
  2. Your contact details
  3. Your order number, this can be found on your invoice
  4. Product batch number, which can be found on the bottom of the chassis, near the brake

Once your email has been submitted, a member of our Customer Care team will contact you within five (5) business days to discuss the return and next steps.

Contact us

Colour Change Process

To return your pram within the 30 Day Trial period, so you can change pram colour, please send us an email at info@redsbaby.com.au including:

  1. The pram colour-way you wish to swap to 
  2. Your contact details
  3. Your order number, this can be found on your invoice

Once your email has been submitted, a member of our Customer Care team will contact you within five (5) business days to discuss the colour change and next steps.

Contact us