Contact Us

Customer Care Hours – December/January

Please note, we will be operating normal Customer Care contact hours, with the exception of:

    • 24th December - 9:00am-3:00pm
    • 31st December - 9:00am-3:00pm
    • We will be closed all Public Holidays
 

Please note, we are experiencing a high volume of queries and our response time is a little longer than usual, your patience with us is greatly appreciated. Our aim is to respond to you within 5 business days (excluding NSW and National Public Holidays).

PHONE

You can contact our Customer Care team by phone Monday - Friday, 9.00am-4.30pm AEDT (excluding NSW and National Public Holidays).

phone-icon.jpg  1300 344 964


If you call outside our Customer Care phone line hours, please leave a voicemail message with your name and phone number, and we will endeavour to contact you the following business day.

LIVE CHAT

Our Customer Care Team is available on Live Chat Monday - Friday, 9:30am-4:30pm AEST (excluding NSW and National Public Holidays). Look for the Help button on our website.

EMAIL

Send us an email and we'll be in touch with you info@redsbaby.com.au.

Email response time
If you are contacting us via email, our aim is to respond to you within 24-48 hours (excluding weekends and NSW/National Public Holidays). If we are experiencing higher than usual call/email volumes, our response time may be longer. We appreciate your patience during these times.

NEED ANSWERS?

See Frequently Asked Questions – your answer may already be there.

RETURNING AN ITEM?

Read our Returns section of the website.

MEDIA

If you’re media and you’re interested in covering our story, writing a product review or have any questions please be in touch via info@redsbaby.com.au.

OFFICE ADDRESS

We are located in Alexandria, Sydney. Please note that our offices are not a showroom and our stock is warehoused in a separate Sydney location.

OR... LEAVE YOUR DETAILS AND WE'LL GET BACK TO YOU!

Simply fill in your details below and we'll be in touch.

Response time
Our aim is to respond to you within 24-48 hours (excluding weekends and NSW/National Public Holidays). If we are experiencing higher than usual call/email volumes, our response time may be longer. We appreciate your patience during these times.

Please fill out the form below if you need assistance and our customer care team will be in contact.