Contact Us

We are currently receiving a high volume of enquiries beyond what our Customer Care team can answer. We are doing our absolute best to field all queries, and we thank you for your patience during this time. The fastest way we can service your enquiry is via Email or Live Chat. Please contact us through email at [email protected] or complete your details via the form section below. Alternatively, we have a comprehensive Support Centre available on our website which may answer your query and we encourage you to visit this.

We thank you for your patience and understanding during this time.

If your query relates to the recent February dispatch, these articles may assist:

 

We kindly ask you to bear with us during this time. While the Australia Post issues being experienced are entirely out of our control, you are incredibly important to us and our customers are at the centre of everything we do. Rest assured we are doing our best to service your queries in the fastest time possible.

PHONE

You can contact our Customer Care team by phone Monday - Friday, 9.00am-4.30pm AEDT (excluding NSW and National Public Holidays).

phone-icon.jpg  1300 344 964


If you call outside our Customer Care phone line hours, please leave a voicemail message with your name and phone number, and we will endeavour to contact you the following business day.

LIVE CHAT

Our Customer Care Team is available on Live Chat Monday - Friday, 9:30am-4:30pm AEST (excluding NSW and National Public Holidays). Look for the Help button on our website.

EMAIL

Send us an email and we'll be in touch with you [email protected]

NEED ANSWERS?

See Frequently Asked Questions – your answer may already be there.

RETURNING AN ITEM?

Read our Returns section of the website.

MEDIA

If you’re media and you’re interested in covering our story, writing a product review or have any questions please be in touch via [email protected].

OFFICE ADDRESS

We are located in Alexandria, Sydney. Please note that our offices are not a showroom and our stock is warehoused in a separate Sydney location.

OR... LEAVE YOUR DETAILS AND WE'LL GET BACK TO YOU!

Simply fill in your details below and we'll be in touch.

Response time
Our aim is to respond to you within 24-48 hours (excluding weekends and NSW/National Public Holidays). If we are experiencing higher than usual call/email volumes, our response time may be longer. We appreciate your patience during these times.

Please fill out the form below if you need assistance and our customer care team will be in contact.