We are currently receiving a high volume of enquiries beyond what our Customer Care team can answer. We are doing our absolute best to field all queries, and we thank you for your patience during this time. The fastest way we can service your enquiry is via Email or Live Chat. Please contact us through email at [email protected] or complete your details via the form section below. Alternatively, we have a comprehensive Support Centre available on our website which may answer your query and we encourage you to visit this.
We thank you for your patience and understanding during this time.
If your query relates to the recent February dispatch, these articles may assist:
We kindly ask you to bear with us during this time. While the Australia Post issues being experienced are entirely out of our control, you are incredibly important to us and our customers are at the centre of everything we do. Rest assured we are doing our best to service your queries in the fastest time possible.
You can contact our Customer Care team by phone Monday - Friday, 9.00am-4.30pm AEDT (excluding NSW and National Public Holidays).
1300 344 964
If you call outside our Customer Care phone line hours, please leave a voicemail message with your name and phone number, and we will endeavour to contact you the following business day.
Our Customer Care Team is available on Live Chat Monday - Friday, 9:30am-4:30pm AEST (excluding NSW and National Public Holidays). Look for the Help button on our website.
Send us an email and we'll be in touch with you [email protected]
See Frequently Asked Questions – your answer may already be there.
RETURNING AN ITEM?
Read our Returns section of the website.
If you’re media and you’re interested in covering our story, writing a product review or have any questions please be in touch via [email protected].
We are located in Alexandria, Sydney. Please note that our offices are not a showroom and our stock is warehoused in a separate Sydney location.
OR... LEAVE YOUR DETAILS AND WE'LL GET BACK TO YOU!
Our aim is to respond to you within 24-48 hours (excluding weekends and NSW/National Public Holidays). If we are experiencing higher than usual call/email volumes, our response time may be longer. We appreciate your patience during these times.