If your order is on pre-order

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When you buy a product on Pre-Order, the product is not available for immediate shipping and will be shipped in the future, according to the estimated shipping date that is outlined on the product page.

As parents ourselves, we know this is an exciting time, and so between the time of placing your order and your items being shipped from our Sydney warehouse, we will send you several emails to keep in touch and give you a status update on your order.

We make every effort to ship your order by the estimated shipping date, however, on occasion we can experience delays outside of our control.

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