The straps on the CONNECT Carriers have been designed to be as light and breathable as possible, removing all unnecessary bulk which is on other carriers. This means the straps have movement. Like all new products, it can take time to get used to using and becoming familiar with how it works. The more you use and practice with putting your CONNECT Carrier on and off, the easier you will find to align the straps correctly.
If you find the carrier straps are too light, use the removable shoulder padding which provides more structure to the carrier straps and makes them easier to put on.
This is an accessory included with the CONNECT PLUS.