We are currently responding to a high number of enquiries due to the festive season, and will endeavour to reply to your enquiry within 72 hours.
If your query is urgent, please contact our Customer Care team on (02) 8287 8418.
Our Customer Care Team is available Monday - Friday AEST (excluding NSW and National Public Holidays) via:
You can contact our Customer Care team by phone Monday - Friday, 9.00am-4.30pm AEST (excluding NSW and National Public Holidays).
If you call outside our Customer Care phone line hours, please leave a voicemail message with your name and phone number, and we will endeavour to contact you the following business day.
Our Customer Care Team is available on Live Chat Monday - Friday, 9:30am-4:30pm AEST (excluding NSW and National Public Holidays). Look for the Help button on our website.
Send us an email and we'll be in touch with you firstname.lastname@example.org.
Email response time
If you are contacting us via email, our aim is to respond to you within 24-48 hours (excluding weekends and NSW/National Public Holidays). If we are experiencing higher than usual call/email volumes, our response time may be longer. We appreciate your patience during these times.
See Frequently Asked Questions – your answer may already be there.
Read our return instructions within the Our Promise section of the website.
If you’re media and you’re interested in covering our story, writing a product review or have any questions please be in touch via email@example.com.
Please note that our offices are not a showroom and our stock is warehoused in a separate location.
100 Collins Street
We'll get back to you as quickly as possible. Typically within 24 hours on weekdays (excluding NSW and National Public Holidays). If you're emailing on a weekend or we are experiencing a high volume of emails, it may take 24 - 48 hours to respond. We appreciate your patience during these times.
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