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Our Promise 2018




Wonderful service, combined with complete confidence in our products, is our promise to you; before, during and after your purchase from us; we call this ‘Our Promise’.

We are proud of our products, so much so that we back them with a comprehensive 24-month warranty and 30-day trial. Not only do we offer world-class products, manufactured in the same factories as the world’s most trusted brands, but we are also committed to providing wonderful service and support before, during and after you purchase from us; together, we call this ‘Our Promise’, and it consists of four key pillars.


1. With you for the journey

No matter how you prefer to communicate, whether it’s by phone, email, live chat or social media, we’re there to help you before, during and after your purchase from us.  Find out how 


2. Time to reflect – 30 day trial

We’re so confident in our beautiful products that we offer an industry-first 30 day - “time to reflect” period. During this period, we invite you to use our products, and if you’re not entirely satisfied, you can return them back to us and we’ll refund the purchase price. To find out more click here.


3. Confidence with a 24-month warranty

From the day your pram or nursery furniture is dispatched, you will enjoy the confidence of a 24-month warranty. While all our products have been designed to withstand the ins and outs of daily life with your growing family, we care about our customers, and so provide you with a 24-month warranty. When your 24-month warranty expires, we’re also there to support you in every way we can with our Australia-wide repair network and spare parts 


4. Support call, six months into your journey

We pride ourselves on our customer service, and offer you a six-month opt-in support call. A member of our team will call you to check-in, while providing maintenance and care information, as well as answer any questions you may have.  To sign up for a support call from our Customer Care team simply check the "Opt-in" box during check out and complete type the nominated month you would like our team to call you. For more information please read our Terms & Conditions



Redsbaby...with you for the journey


Important note: 'Our Promise' applies to Redsbaby 2018 Collection prams and nursery furniture purchased from 1st November 2017 only. 


For more information relating to Our Promise, please read our full Terms & Conditions  




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