Our Customer Care Team is available Monday - Friday AEST (excluding NSW and National Public Holidays) via:
If you call outside our Customer Care phone line hours, please leave a voicemail message with your name and phone number, and we will endeavour to contact you the following business day.
If you are contacting us via email, our aim is to respond to you within 48-72 hours (excluding weekends and NSW/National Public Holidays). If we are experiencing higher than usual call/email volumes, our response time may be longer. We appreciate your patience during these times.