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Returns

 
 

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Change of mind
Faulty item
Markdowns

Change of mind

We will happily swap your pram for another colour-way (subject to availability), if you change your mind within your 30 Day Trial period. Please ensure your pram is unopened and in its original condition, then follow the Colour Change-of-mind Returns Process below;

Colour Change-of-mind Returns Process:
Email us at info@redsbaby.com.au and we will respond within five (5) business days. For fast processing of your returns request, please be sure to include:

  • the reason for return (and colour-way you wish to swap to);
  • your contact details;
  • your order number; and
  • product batch number.

Once we’ve received your return notification, we will acknowledge this via email and send you a return shipping label with instructions to drop off at your local post office, together with a returns shipping cost. Please note, we do not cover the cost of shipping the returned item(s), or shipping cost of the new item you wish to swap to for Colour Change-of-mind returns.

 

Faulty item

While we have the strictest quality control measures in place and endeavour to provide you with products of the highest quality, occasionally you may receive a product that is faulty. If your product arrives and is faulty, whether due to a manufacturing fault or damage in transit, we will provide a repair, replacement or refund, depending on the nature of the fault.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the fault does not amount to a major failure.

Please contact us within thirty (30) days of receiving your faulty item via email at info@redsbaby.com.au. For fast processing of your faulty returns request, please be sure to include:

  • the reason for return (we use this feedback to continually improve);
  • your contact details;
  • your order number; and 
  • product batch number (the batch number is printed on a sticker that is located on the crossbar above the shopping basket on the stroller frame).

We will respond to your faulty returns claim within seven (7) business days and depending on the nature of the faulty return claim, arrange collection of the product from your nominated address. Collection will take place on a business day (i.e. not a public holiday or weekend within your state or territory) between 8am and 5.30pm. Please take care to repack the product in secure and stable packaging to avoid any damage occurring in the returns transit.

Once we have received the product, we will inspect and confirm the reported fault and inspect the rest of the product. Depending on the nature of the fault, we will contact you and arrange a replacement, repair or refund.

We also encourage you to read the Warranty section of our website.

 

Markdowns

Please note, we do not accept change-of-mind refunds or returns on any Redsbaby markdown items.

 

Please be sure to read the full Terms and Conditions. If you have any questions, please feel free to Contact Us.

 

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