We deliver prams to metro areas* for a flat rate of
* Flat rate $19.95 shipping to metro areas excludes Tasmania and Northern Territory.
Redsbaby reserves the right to update these shipping charges immediately and without notice.
We currently only ship to Australia and New Zealand.
DISPATCH AND DELIVERY - IN STOCK ITEMS
Your product will be dispatched from our Sydney warehouse within three (3) business days of receiving payment (note pre-order items will be dispatched when they arrive in our warehouse).
We use Australia Post to get your goods to you (furniture is delivered by alternative courier). Once your order has left our Sydney warehouse, standard delivery can take up to seven (7) business days.
As soon as your order has left our Sydney warehouse, we'll send you a shipping notification email to notify you that your order is on its way. This email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website. Please note that It often takes up to 12 hours for your eParcel tracking number to be searchable in the system.
If you are not at the nominated address when delivery occurs, a notification will be left in your mailbox, and your parcel will be held at your local post office for collection.
Please note that you cannot nominate a delivery date or time and, unfortunately, we cannot call you on the day in advance of the delivery being made.
Important information regarding dispatch of in-stock and pre-order items:
- If you order a combination of in-stock and pre-order items, your order will be dispatched when all items are back in stock.
- If all items in your order are in stock, we will ship your order immediately. Unfortunately, we cannot take payment for orders and ship at a later date.
Your shipping will be calculated at checkout depending on the postcode of your nominated shipping address and the number of items in your cart.
You can estimate your shipping by adding all the items you would like to your cart, then clicking on the 'VIEW CART' button at the top right hand corner of the website. Scroll down and click 'ESTIMATE SHIPPING AND TAX' and the below fields will appear. Fill in the details, click 'ESTIMATE SHIPPING AND TAX' and it will estimate the shipping for you.
Special note regarding shipping and delivery: Currently we ship the PALOMA nursery range to Sydney, Melbourne, Brisbane, Adelaide and Canberra metro areas only.
Paloma Cot or Dresser: $44.95
Paloma Cot and Dresser: $69.95
Please Note: Furniture is heavy, large and bulky. A strong, able-bodied person is required to assist the courier with delivery - without this, the driver might not take your furniture off the truck and it will be returned to the depot. You will receive a dispatch email when the item(s) have left our warehouse so you can organise for someone to be at your nominated address for delivery. No authority to leave is offered from Redsbaby; however, the courier will leave a card with a redelivery option and you can liaise with the service directly to organise this. If a second attempt is made and you are not home, or the address you have given is incorrect, you will be charged a $49.95 for a redelivery fee.
We offer a pre-order service for items that are out of stock, or due to launch shortly. This allows you to secure a new product or product that is on back-order and ensures that you are the first to receive it once the stock hits our warehouse. We will also provide you with the estimated availability date so you know when to expect your product. If you order a combination of in-stock and pre-order items, your order will be dispatched when all items are back in stock.
* NOTE REGARDING ITEMS ON PRE-ORDER: While we make every effort possible to dispatch your order in line with the ‘expected dispatch date’ listed on each product page for pre-order items, very occasionally delays outside our control can occur. As such, we cannot guarantee a specific dispatch date and our ‘expected dispatch dates’ are provided as estimated timeframes only.