You can call our Customer Care team on 1300 344 964, our phone line is open from Monday – Friday 9 am – 4.30 pm AEDT (excluding NSW and National Public Holidays).
Our Customer Care team is available on Live Chat, Monday – Friday 9 am – 4.30 pm AEDT (excluding NSW and National Public Holidays). Look for the Help button on our website.
Send us an email and we’ll be in touch with you firstname.lastname@example.org
Email response time
If you are contacting us via email, our aim is to respond to you within 24-48 hours (excluding weekends and NSW/National Public Holidays”. If we are experiencing higher than usual call/email volumes, our response time may be longer. We appreciate your patience during these times.
Message our helpful team via WhatsApp Monday – Friday, 9.00am-4.30 pm AEDT (excluding NSW and National Public Holidays).
Message us on WhatsApp @ +61 491 125 478.
For Product Support, customers are encouraged to include Videos or Photos with their message to assist our team in responding to queries efficiently.