If you find that once your HILO High Chair has been assembled, it has a slight wobble, we encourage you to try the following steps:
Place on a flat stable surface
Loosen the crossbar screws (all 4)
Apply downward pressure to the high chair to level crossbar
Without moving the high chair, tighten the crossbar
Please note, it is normal to have slight movement, as very few surfaces are 100% flat.
We find this resolves this issue for nearly all of our customers, but if after trying this technique, you are still experiencing an issue, please submit a warranty claim and our warranty team will be able to help you further.