You are here:

My order includes both in-stock and pre-order items, when will it ship?

June 8, 2021 537
We try to reduce our environmental footprint as much as we can, if your order contains a combination of in-stock and pre-order items, your order will ship when all items are in-stock and according to the estimated shipping date detailed on the product page of the item that is on pre-order.  (If you have pre-ordered a CONNECT Carrier or CONNECT PLUS Carrier to leave us by the 15th of September, this will not stop your Pram order from being shipped to you) We use Australia Post to deliv...

What does a Pre-Order status mean?

March 4, 2021 307
Pre-Order is when you buy an item before it is available for immediate shipping. An item on Pre-Order will display the estimated shipping date on the product page, underneath the Pre-Order Now button. Example:  

What does the status of my order mean?

March 4, 2021 392
To check if the item you have ordered is in stock or not, please click here and then press the button saying Current Estimated Shipping Dates or call us on 1300 344 964 and we can check the latest estimated shipping date information for you. Awaiting Payment - Please finalise payment of your order Order Processing - We have received your order and it is being checked Order Confirmed - Your order is confirmed and awiating shipping from our warehouse Partially Shipped - Some items in...

How can I make a change to an order that I’ve placed?

March 4, 2021 454
If you need to make a change to your Order please call us on 1300 344 964, our Customer Care team will do their best to help with this. Please note, if you have ordered a product that is in stock, it's possible your order may have already shipped and it may be too late to make any changes. If this is the case, once your order arrives, please contact our Customer Care Team and they will be able to help you*. *If the change requires an item being returned a Return shipping and re-delivery fe...

What can I expect when I buy an item that is on Pre-Order?

March 4, 2021 298
As parents ourselves, we know this is an exciting time, and so between the time of placing your order and your items being shipped from our Sydney warehouse, we will email you to keep in touch and share a progress update on your order. When you buy an item that is on Pre-Order, the item is not available for immediate shipping and will be shipped in the future, according to the estimated shipping date that is outlined on the product page. Example:

Do you have stockists? Where can I see Redsbaby prams?

September 13, 2021 3998
Covid-19 Update: We are committed to the safety and well-being of our community, customers and staff. Due to the uncertainty of ongoing COVID-19 restrictions, our In-Person Demonstrations are on hold for the remainder of 2021. As an online retailer, you won’t find our products in your local baby store, however, in 2022 we will return to holding in-person demonstrations all across Australia, where you'll be able to come and experience our products in person. You can view a demonstration onli...