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Does Redsbaby offer international shipping?

March 4, 2021 99
We currently only ship within Australia.

How do I change my delivery address?

March 4, 2021 47
Once your order status has changed to "Order Confirmed", we are unable to make any changes to your order, including any changes to your delivery address, however, you may be able to re-direct your delivery via Australia Post once you have received your shipping notification from Australia Post. If your order status is Awaiting Fulfilment and you need to change your delivery address, please contact our Customer Care team on 1300 344 964 and they will be happy to assist you.

How much are shipping costs?

March 4, 2021 326
Your shipping will be calculated at checkout depending on the postcode of your nominated shipping address and the number of items in your cart. Metro* area shipping costs: $19.95 - $24.95 for Single prams, prams with a Bassinet, or SKIP Stroller $24.95 - $44.95 for Double prams (including Pram, Bassinet and Second Seat Conversion Kit) $8.95 - $14.95 for accessories *Metro shipping costs excludes Tasmania and Northern Territory. For these costs, please contact our Customer Care t...

Why is my tracking number not updating?

March 4, 2021 84
As soon as your order leaves our Sydney warehouse, you will receive an email from Australia Post with your tracking information. Please allow up to 48 hours for your tracking information to appear in the Australia Post Tracking System. If after 48 hours your tracking information is still not displaying / updating, please contact our Customer Care team on 1300 344 964, who will be more than happy to assist.

If your order is on pre-order

April 9, 2021 139
When you buy a product on Pre-Order, the product is not available for immediate shipping and will be shipped in the future, according to the estimated shipping date that is outlined on the product page. As parents ourselves, we know this is an exciting time, and so between the time of placing your order and your items being shipped from our Sydney warehouse, we will send you several emails to keep in touch and give you a status update on your order. We make every effort to ship your order ...

If your order includes both in-stock and pre-order products

April 9, 2021 57
If you order a combination of in-stock and pre-order items, your order will be shipped when all items are back in-stock. We are able to split your order for you, but there will be a separately shipping fee payable.  Please contact our Customer Care Team and we can help you with this.

When will my order be delivered?

April 9, 2021 137
We use Australia Post to deliver your products to you. If your item is in-stock Your order will be shipped from our Sydney warehouse. If your item is on pre-order When you buy an item that is on pre-order, the item is not available for immediate shipping and will be shipped in the future, according to the estimated dispatch date that is outlined on the product page. If your order includes both in-stock and pre-order items If you order a combination of in-stock and pre-order ite...

If your order is in-stock

April 9, 2021 64
Your order will be shipped from our Sydney warehouse. We use Australia Post to deliver your items to you. Once your order has left our Sydney warehouse, you'll receive an email with the Australia Post tracking information for you to track the progress of your order. Standard delivery can take up to seven (7) business days to arrive with you and your boxes may arrive on separate days. Please note, it can sometimes take up to 48 hours for your information to appear in the Australia Pos...