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How do I make a warranty claim?

April 15, 2021 1935
Submit a Warranty Claim Online. Our products are designed for life and our “For the journey” philosophy means we are here to offer you product support no matter where you are in your family journey or how many kilometres your pram has travelled! All Redsbaby products automatically come with a 24 Month Warranty as standard. To enjoy an extra 12 month warranty, for a total of 3 years, simply register your pram or stroller online within 60 days of receiving it. What's covered by the Warranty...

What is the warranty claim period for 2017 Redsbaby 2017 JIVE & METRO Prams?

March 4, 2021 277
The warranty claim period is 12 months for our 2017 and earlier products. Warranty periods start from the date your product(s) are shipped from our warehouse in Sydney, Australia. While all our products have been designed to withstand the ins and outs of daily life with your growing family, on occasion you might need to return your product for repair. When your warranty expires, we’re still here to support you through our Australia-wide pram service network and spare parts.

Am I covered under warranty if I buy a Redsbaby pram or spare part from a second-hand seller or website?

March 4, 2021 160
Unfortunately, all Item/s purchased from a second-hand website are not covered under our warranty period. All Redsbaby product warranties are non-transferable. For a warranty claim to be valid, it must be made within the claims period and made by the original purchaser.

What is the warranty claim period for a Redsbaby JIVE²/METRO²?

April 7, 2021 485
The warranty claim period is 24 months for the JIVE² and METRO² Redsbaby Prams and SKIP stroller products. The warranty periods started from the date your product(s) were shipped from our warehouse in Sydney, Australia. While all our products have been designed to withstand the ins and outs of daily life with your growing family, on occasion you might need to return your product for repair. For some smaller warranty claims, we may be able to send you a replacement part free of charge wh...

Register for 3 year extended warranty

April 20, 2021 1026
Our products are designed for life and our “For the journey” philosophy means we are here to offer you product support no matter where you are in your family journey or how many kilometres your pram has travelled! All of our Redsbaby products automatically come with a 24 Month Warranty as standard. To enjoy an extra 12-month warranty, for a total of 3 years, simply complete the form below to register your purchase online within 60 days of receiving it. Register for your 3 Year Warranty
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