Why Redsbaby?
Why Redsbaby?
Thoughtful Design
Designed by parents, for parents, our beautiful products are teeming with practical, refined and innovative features that are thoughtfully considered to enrich your family journey.
Every detail of every pram we make is considered. We think about how to make beautiful, functional products that include everything the modern parent wants and we’re honoured our signature JIVE2 and METRO2 prams have been voted the highest-rated prams in Australia.
We pride ourselves on incorporating customer feedback into our product development process, and believe your input is part of what makes our designs so popular.
Wonderful Service
Our dedicated, caring and helpful team are on hand every step of the journey to provide you with lifetime customer support; before, during and after you purchase from us.
We go the extra mile to support our customers. This is why we offer an opt-in support call, six months into your new family journey. A member of our team will call you to check in, provide care and maintenance information, as well as answer any questions you may have.
No matter how you prefer to communicate, whether it’s by phone, email, live chat or social media, please reach out with your query and we’ll do our upmost to help.
Meet Just a Few of the Redsbaby Customer Care Team
Alex Customer Care
Brooke Customer Care
Kate Customer Care
Laura Customer Care
Unwavering Confidence
We’re confident in our products and we’re genuinely passionate about what we do. We know that once you use our beautiful prams, you’ll love them as much as we do and its for this reason we offer the only 30 Day Trial in the industry, as well as a 24 Month Warranty.
30 Day Trial Return Process
We know that buying a pram is a big decision, which is why getting it right means so much. That’s why we allow you to test drive your Redsbaby pram, become familiar with it and ensure it's right for you and your new little family.
As part of our 30 Day Trial period, we encourage you to take your pram out on a few journeys and practice getting it in and out your car. If, within 30 days, you’re not entirely satisfied, you can return the product back to us and we’ll refund the purchase price. Please see Terms & Conditions for more information.
24 Month Warranty
While all our products have been designed to withstand the ins and outs of daily life with your growing family, on occasion you might need to return your product for repair.
We're committed to our customers, now and in the future, which is why we provide you with a 24 Month Warranty when you buy a Redsbaby pram. When your warranty expires, we’ll still be here to support you through our Australia-wide repair network and spare parts. Please see Terms & Conditions for more information.
